Currently we only deliver our goods to US, Canada, EU, Switzerland, Liechestein; Norway, Iceland, , Australia and New Zealand.
Delivery time depend on each destination country. In general you can expect the following times, after confirming the order:
- US – 5 to 12 working days
- Canada – 8 to 18 working days
- European Union – 8 to 18 working days
- Liechestein, Norway, Sweden, Iceland – 8 to 18 working days
- Australia and New Zealand – 20 to 22 working days
WARNING: DELIVERY TIMES CAN BE AFFECTED BY COVID 19 – WE THANK YOU IN ADVANCE FOR YOUR UNDERSTANDING IN THESE CIRUMSTANCES.
You can return any product from at Hammeken Cellars Shop within fourteen (14) days of receiving the order. You will receive the money in your account within fourteen (14) days after receiving the product at our offices.
To receive the money back, the product must be in perfect condition, unused, and together with its accessories, if any. Only the original buyer of the product can request the return of the product; Hammeken Cellars will return the money through the same means by which payment has been made within 14 days of receipt of the product at our offices. Hammeken Cellars is not responsible for the costs of returning the product.
Hammeken Cellars will not be liable if the returned product is lost in the mail, shipped to the wrong address, or is returned at a later date than the one in these shipping and returns policy.
Or prices include taxes. Hammeken Cellars is not responsible for any additional management or import taxes the destination country may charge.
In case of defective product, please send us an email to firstname.lastname@example.org along with a photo of the product, where the defect is clearly shown, letting us know if you want your money back, or receive a new suitable product.
A product will not be considered defective if it’s a matter of unfit size (if the chosen size is not the right one for the person for whom the product is intended); in such case, a return must be made. We strongly recommend reviewing the size chart on each product, to ensure that the chosen size is appropriate, as different products have different cuts.
We are happy to help you via our email email@example.com or on our phone +34 965 79 19 67 from 10 am to 3 pm, Monday through Friday – CET time